Solo Stove Fire Pit Tools

Shipping & Delivery:

We offer delivery to all regions of the United Arab Emirates. To most of the main cities like Dubai, Abu Dhabi, Sharjah, Al Ain, Ras Al Khaimah, Ajman and Umm Al Quwain. We will deliver within 2 working days. If you need more details about the delivery times to other cities or remote areas, please contact us.

Tracking:

We will send you a tracking number which you can use to track the order online. Upon request, we will provide a mobile number of the representative who will oversee delivering the order to you.

Missing or Damaged Items:

Although great care is taken while packing, damage does occur occasionally during transit. To help us claim the damage and speed up the reimbursement process we require that you perform the following steps:

• Call the customer service directly after discovering the problem. Please have your order number available so that we can assist you as quickly as possible.
• If the item has any damage or any content missing, please request an RTO (Return to Origin) within the first 7 days of delivery. Outback will not take the responsibility of the damaged item(s) after this period.
• Always take photos/videos of any damage.
• Do not throw away any of the original inner or outer packaging.

Cancellation or Returns/Replacements:

We offer a hassle-free return policy. If customer is not 100% satisfied with his purchase from us, he/she can return or replace the product within 7 days from the date of delivery.

All regularly stocked items, except for consumable products, can be returned for free of charges within 7 days of receipt, so long as they are unused/unopened and in the original packaging.